ARE YOU OPEN TO THE PUBLIC?
Yes. ReStore is open to the general public. Everyone is welcome to support our mission by shopping, donating, and/or volunteering.
Store hours are 10am-5pm, Tuesdays through Saturdays, with donations accepted from 10am - 4:30pm each day. We are always closed Sundays and Mondays. Our ReStore is located at 1310 Conant Street, Maumee, Ohio. Holiday closures are listed at the end of the FAQs.
WHAT DO YOU SELL?
Inventory includes gently-used (and some new) furniture, windows, doors, appliances, paint, paint supplies, lighting, carpet, tile, kitchen & bath cabinets, sinks, housewares, home decor, and more. Check out this list for a good idea of what we accept and then sell.
Since we receive new donations every day, "like" our Facebook page to follow daily updates offering a glimpse of what's available. Please note: All items are sold first come, first served and can't be shopped by phone or held for your arrival.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, MasterCard and Visa. (No checks or vouchers accepted.)
DO YOU OFFER DISCOUNTS?
Our gently used items are tagged at discounted thrift prices from the start. The tagged price is the current selling price. We do monitor unsold donated items on a regular basis and mark them down the longer they're here. This repricing is done outside of store hours so there is no need for haggling on the sales floor. Just a reminder, items sold in our ReStore provide funding to build and repair homes in Lucas County. Thank you for supporting those efforts when you shop and donate here.
A 10% discount is offered to military members (active & veterans) and first responders (police, fire, EMS) when valid ID is presented at checkout. We appreciate your service!
WHAT IS YOUR RETURN POLICY?
Returns and exchanges must be made within 30 days of purchase. Original receipt is required at time of return/exchange.
DO YOU DELIVER PURCHASED ITEMS?
No, we do not offer delivery service, but we allow a three day hold on items you've bought here, to give you time to make your own pick-up arrangements. All pick-ups of purchases must be made after 10:00 a.m. and completed before 5:00 p.m., Tuesday - Saturday.
WILL YOU LOAD MY PURCHASED ITEMS FOR ME?
We can offer limited assistance with loading. We will have you pull around back while we bring your larger purchased items from the sales floor to your vehicle. You then take primary responsibility for the loading. We can usually lend a helping hand with the loading, but we do not enter your vehicle, lift items onto the roof of the vehicle, or attempt to fit large items into the passenger seats of vehicles. You are responsible for disassembling items, rearranging seats/existing contents, and for properly securing the load.
HOW LONG DO I HAVE TO PICK-UP MY MERCHANDISE?
We have limited space to set aside sold items so, if you fail to pick up your purchased items within the time allotted (three business days), the items will be put back out for sale. You can then return to our ReStore with your original receipt within 30 days of the original purchase date to obtain a refund for your abandoned purchase. Beyond the 30 day refund period, those unclaimed items are considered to be donated back to us and upon request, we will provide a donation receipt instead of a refund.
HOW CAN I DONATE ITEMS?
You can drop off your donations at ReStore on our regular business days, Tuesdays through Saturdays, from 10:00am to 4:30pm. If your donation item is too large to bring to us and you are located in Lucas County (or zip codes 43515, 43540, or 43558 of Fulton County), you can schedule a pick-up online or call 419-382-1658 (option 2 on the ReStore menu) to schedule with our dispatcher. Items are accepted based on our ability to sell them in ReStore. Some donations may be declined because of safety concerns, facility limitations, or marketability. Please visit our Donate page for additional information.
WHAT ABOUT HOLIDAYS?
We are closed for the following holidays: New Year's Day, Good Friday, Fourth of July, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.
We also occasionally close for staff workdays - like our annual "staff build day" at one of our build sites and for inventory once a year. We try to update our outgoing phone message and post signs in ReStore about a week in advance to reflect any deviations to our normal store hours.
